Return Policy

Phone Operator

Orders can be returned within 30 days of purchase for a full refund of item cost.

 

Send us an email with your request to return, order / invoice number & date.

Return Authorization Number (RAN) must be given before any products can be eligible for return.   Products returned without RAN will be refused.


Credit will not be granted for product unsuitable for resale.


Product must be in original packaging and is subject to inspection.


Product that has been marked, affixed with stickers or with crushed & damaged packaging will not be accepted.


Special orders, sterile items, nutrition, liquid and products that are made unsaleable once opened are not returnable.


If an order is refused or delivery attempted, there will be a $ 20.00 administrative fee taken away from the credit

You are responsible for the cost and risk of returning the Goods to Us. Unless otherwise advised in writing, you should send product to  the following address:

61 Alness St W (201A),
North York, Ontario M3J 2H2,
Canada

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable shipping service. We are unable to issue a refund without actual receipt of the product. Refund will not be processed for goods arriving in bad shape.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email:     sales@bio-core.ca