Return Policy

 

Due to COVID-19 pandemic safety concerns we not always able to accept returns.

Please check for each product information for return policy.

Phone Operator

 

 

 

Thank you for shopping at Bio-Core.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Bio- Core, 61 Alness St. W North York Ontario, M3J 2H2, Canada.

  • Goods refer to the items offered for sale on the Service.

  • Orders mean a request by You to purchase Goods from Us.

  • Service refers to the Website.

  • Website refers to Bio-Core, accessible from www.bio-core.ca

  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Your Order Cancellation Rights

For most items You are entitled to cancel Your Order within 24 hours without giving any reason for doing so.

For most items the deadline for cancelling an Order is 5 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by email: sales@bio-core.ca  Cancellation is based on on our approval in writing.

If cancellation is approved We will send you an official notice and reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

  • The Goods were purchased in the last 7 days

  • The Goods are intact and in the original packaging

 

The following Goods cannot be returned by any terms:

  • The supply of Goods made to Your specifications or clearly personalized.

  • The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

  • The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

  • The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

 

We reserve the right to refuse returns of any merchandise to our sole discretion

 

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address:

61 Alness St W (215) ,
North York, Ontario M3J 2H2,
Canada

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery. Refund will not be processed for goods arriving in bad shape.

 

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us by email:

sales@bio-core.ca

Current information

Our Store

Address

61 Alness St W, ( 215)

North York, Ontario,

M5J 2H 2  Canada

Telephone

+1 647 249 8630

Operation Hours

Monday-Friday


9 AM - 5 PM EST