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Thank you for shopping with Biocore Inc. online shop. We want to ensure your satisfaction with your purchase. Please read our Return Policy carefully to understand the procedures and conditions for returning products.

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1. Eligibility for Returns

We accept returns within 14 days from the date of delivery. To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as received.

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2. Non-Returnable Items

Certain products are non-returnable, including but not limited to:

• Personalized or customized items

• Perishable goods

• Gift cards

• Downloadable software or digital products

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3. Return Process

• To initiate a return, follow these steps:

• Contact our Customer Support within 14 days of receiving the product to request a return authorization.

• Provide your order number, item(s) you wish to return, and the reason for the return.

• Our Customer Support will guide you through the return process, including providing a return shipping address if required.

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4. Return Shipping

Unless the return is due to an error on our part, you are responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the safe return of the item.

5. Refund Process

Once we receive the returned item and verify its condition, we will process the refund. Refunds will be issued to the original payment method used during purchase. Please allow 14 business days for the refund to reflect in your account.

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6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 5 days of delivery. We will guide you through the replacement or refund process, and we may request photographic evidence of the damage.

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7. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired item.

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8. Contact Information

If you have any questions or need assistance with your return, please contact our Customer Support at sales@bio-core.ca

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Thank you for shopping with Biocore Inc. Online shop.  We appreciate your business and are here to ensure a positive shopping experience for you.